Conversation Collective.
The chat performance company.
Build a chat channel that performs. More leads, more sales, lower cost to serve, and a seamless experience for your customers. Your agents, our expertise.
Why Chat Underperforms
Across hundreds of brands, we see the same issues almost every time:
Targeting is off
Agents are undertrained
Bots cause frustration
Data is rarely utilised
No one takes full ownership
We fix every weak point and turn chat into a channel that delivers real value for you and your customers.
What Makes Us Different
We don't consult. We fix chat performance.
You get a framework built from 14 years of wins and deep practical experience from one of the UK and USA's most experienced chat operators.
We take ownership of outcomes rooted in data.
We move fast and learn often.
Proof
Here's what performance looks like:
235% more leads in 3 months for a B2B services client.
$36k+ new revenue in 8 weeks for an e-commerce brand.
CSAT boosted from 78% → 96% for a travel company.
42% of chats fully automated for an online gaming business.
Successful launch in two weeks for a financial services firm.
What We Actually Offer
Improve chat performance through:
Launch.
Build a fully optimised chat setup from day one.
Optimise.
Fix what's slowing you down and scale what works.
Coach.
Level up your team with clear, practical frameworks.
Automate.
AI-powered chatbots that reduce workload and improve CX.
Understand.
Data to guide decisions, track trends, and prioritise next steps.
Everything (but the agents).
Fractional ownership of your entire chat channel.
If any of this sounds familiar:
You want to launch chat properly and avoid the expensive mistakes most brands make.
Your current chat is working, but it's nowhere near the performance you know it should deliver.
You need an expert to rebuild what's broken and unlock the performance you know is there.
Our Story
I spent more than a decade building and running one of the UK and USA's leading chat outsourcing firms, working with hundreds of brands across almost every industry.
After all those years, one thing was so apparent - most chat setups massively underperform because no one treats chat like a performance channel (like they might their SEO, PPC, or sales team).
So, I built a framework to fix the problems that show up time and time again: poor targeting, weak messaging, missing or broken chatbot automations, and misunderstood data.
Conversation Collective exists to bring that framework to in-house teams, helping them turn chat into a powerful driver of leads, sales, and customer experience.
Chat has huge potential. Most brands never unlock it. We do.
Book a call
(with me, Joe Bush)